Testimonials

Monique Fountaine handled a very sensitive and complicated short sale transaction for me. the bank was its usual self asking for and requiring items of no relevance to the sale… Monique kept me informed of the day to day issues and was convincing to the lender that many of their request were of no relevance and thus dropped as conditions and requirements. my next short sale will be with Monique and her firm.

Gus Kramer — Tax Assessor Contra Costa County, Concord

Our experience with Monique Fountaine was a very positive one from the moment she walked through the door. We felt she had our best interests at heart to help make the sale of our home a smooth and easy one. Our home was listed and sold within the first two weeks. Our home sold for $21,000.00 over the asking price. Monique and her assistant Linda were outstanding!! We would recommend their expertise to anyone selling their home.

Patrick and Lisa Little, Brentwood

Monique is very knowledgeable in the real estate field, and she is very personable, courteous, and patient. As a first time homebuyer, buying a home across the country, she helped me with every single step of the home buying process and took the time to explain everything to me in detail; as many times as I needed to fully understand everything. She was on top of everything, and I know it is thanks to her that my home purchase was successful. I trusted her through the whole process, and she helped instill in me the confidence I need to purchase a home. She is wonderful to work with, and also has a friendly, warm, and very professional demeanor. I would highly recommend her to anyone looking to purchase or sell a home. Thank you Monique!

Elisa Zulich, Brentwood

Monique Fountaine was wonderful to work with. She was very patient and understanding of my needs and my situation. She respon dedicated very quickly to all my questions and followed up promptly if she needed to research further into the matter. This was my first new home purchase in California so dealing with a builder versus home owner was a different experience and Monique took the time to go over all the real estate jargon so I fully understood. Monique attended every meeting I had onsite with the builder’s rep and was there for final walk through. I highly recommend Monique to anyone buying or selling a home. Great experience overall.

Nicole Sanchez, Tracy

Monique made the transaction flow smoothly and kept me informed throughout the I tire process. I would recommend Monique to anyone looking for similar results.

Viking Investment Properties, Pittsburg

Monique is simply the best. She executed the sale of this property with quickness and precision and negotiated the best offer with the buyer and buyer’s agent. She followed up on all repairs needed and in cases help recommend the best maintenance shop. Words can’t express how much I appreciate all of Monique’s help and professionalism and knowledge.

Alan Kawahara, Sacramento

Monique was such a pleasure to work with. She was very clear about the steps along the way and informing me about what would need to be done. There were a couple times that she wouldn’t take no for an answer from the buyers to ensure I was getting all that I needed from the sale of the house as well. She truly had my best interest in mind. She went over and above on helping me sell my home when I was out of the area. She was very good about bringing solutions to the table and not problems. Throughout my whole process, Monique took so much stress off my shoulders that I was able to rest freely and know I was in great hands getting the best deal out there.

Jayme Ramirez, Pinole

We would like to first of all, thank Monique Fountaine, for assisting us with the short sale transaction of our home. Monique listed our property immediately, contacted our lender for us and gave them updates when requested. Monique helped us get our home ready for showing and she aggressively marketed our property daily through the internet, MLS, as well as the Century 21 network which resulted in numerous inquires and showings. Monique helped us compile a thorough pre-approval package to our lender which led to an expedited offer to approval in just 2 days. In addition, Monique successfully negotiated with our lender resulting in the removal of the trustee’s sale date and 2nd lien. All in all, the whole transaction from listing to escrow only took 3 months! Due to the quick process, Monique was even nice enough to offer to help us pack and move! We definitely appreciate all that Monique did for us. We highly recommend Monique Fountaine’s real estate services.

Jovanny and Mary Anne Basilio, South San Francisco

I am writing to give Monique Fountaine my highest recommendation. Monique possesses all of the attributes necessary in being a realtor I would recommend: she knows her market extremely well; she is diligent, responsive, and yet very patient. Monique is both very professional and personable. She clearly takes pride in doing a good job. In my particular case, as a landlord looking to rent my home in Concord, in every instance Monique was a great help. We can’t thank you enough for your expertise and hard work in helping us through the rental process!

Peter Chang, Concord

Monique Fountaine is an exceptional professional. My real estate transaction had a couple of bumps and in my opinion it was in danger of not being completed successfully. When she got involved she was able to immediately take care of ALL outstanding issues. I believe that my transaction would not have been successful without her. The minute she became involved I was able to have some relief that everything would be taken care of. She is an outstanding professional that makes sure every detail is covered. Her project management and customer service skills are outstanding and her attention to detail is the recipe to a successful transaction. Thank you Monique for a very pleasurable experience!!!!!

G. Villanueva, Clayton, Ca

I’d like to mention that Monique Fountaine has made this potentially stressful transaction much more bearable. The more I spoke with her the more impressed I was, and the more relieved I was having someone as intelligent and savvy as her to be representing me. She was ALWAYS available by phone or email, spending extra time addressing my concerns and clearing up the confusing aspects of how all this actually works and keeping me up to date with time sensitive matters. We did quite a bit of emailing attachments of documents and she even helped me figure out how to do some of that more efficiently as well. I really liked working with her. She’s a good people person. You are lucky to have her on your staff.

Michael Jacobsen, Concord

I just wanted to tell you how pleased I was with the way Monique handled the recent sale of my home in Concord. The amount of exposure she afforded our home and the manner in which she handled all the details was very professional and left little for me to do. The extremely short time it took to sell my house and the pleasant manner in which she took care of all aspects of the sale was appreciated. Her knowledge, professionalism, and integrity were much appreciated and rare in business today. I would highly recommend Monique to everyone considering buying or selling real estate in the area.

Marjorie McCubbin, Concord

I recently sold my home using Monique’s excellent Realtor services. OMG, I am so glad I selected Monique as I couldn’t recommend her more highly. Being a short sale specialist I felt very comfortable and confident with Monique services as she really had a good grasp of the laws for folks facing short sales. I will say, I have had a few other mediocre experiences working with other Realtors as I usually purchased homes through sales center buying offices, and it was night and day working with Monique. Due to her expertise in this real estate transaction department, Monique was the point of contact between the lender and myself and did an excellent job negotiating on my behalf and ensuring all of the data needed was well documented – I believe due to her follow-up skills and documentation requests, the lender was on its toes as well. During the closing period, issue after issue came up – she helped me think through the risks involved, contacted the appropriate parties and generally got me to the finish line. It truly wouldn’t have happened without her!

Tia Marshall, Pittsburg

Monique did a fantastic job in selling my home. She was very helpful in handling the sale and guiding me through the often confusing process . I would be pleased to recommend her to anyone I know who is interested in sell a home.

Jean Keim, Concord

You truly made us feel like we were your only client. You anwered my calls at whatever God foresaken time I called you. You held my hand through the process and most importantly you got the job done! You gave us the results we needed in a shrot amount of time and kept me informed every step of the way. Many thanks for all that you have done and please do not hesistate to have anyone call me for a recommendation.

Zuleyka Jinks, Pacheo

I’d praise Monique for the absolutely tremendous job she performed for me throughout the entire process of a successful Short Sale of my home. The success would not have been possible without Monique’s hard work and diligence in working with me, the buyer, and the lender to complete all required, while she remained focused on my interests as her client. Monique’s professionalism and her contacts in working through the process were invaluable. After the successful Short Sale, she then worked with me very closely to find a home to rent. She went far and beyond what I expected to represent my interests and ensured all of my rights were properly take care of. I look forward to our next venture together, purchasing another home!

Alan Kawahara, Brentwood | Brentwood

I was really stressed out by the time that I decided to put my house on the market. Monique was a saving grace. Her knowledge of not only real estate but banking as well was very informative and resourceful. What I enjoyed most about working with her was the great combination of professionalism, patience, and her sense of humor. Overall she just a pleasure to work with!

Tita Gray, Hayward

Earlier this year, my job transferred me to another city, and we were forced to short sale our house. We had never walked through this process before, so needless to say, we were overwhelmed and pretty confused. Dealing with the lenders can be extremely intimidating, and the paperwork is insane. Thankfully for us, we were introduced to Monique, and the whole process became much easier and significantly less stressful. Monique is extremely knowledgeable of how lenders operate and how the system works. I knew I had a true advocate when she stepped in to help us. I no longer was concerned with whether the bank was working us over, because she was two steps ahead of them. She was very proactive in responding to all of the banks demands, and helped us navigate through all the paperwork & forms. She communicated with us often, and explained a complicated process in a way that we could actually understand! I am so thankful for her professionalism and diligent approach throughout the whole process. We were able to complete the short sale successfully (even got some money back), and can’t imagine trying to go through all that without Monique! Thank you Monique!!!!

Jonathan Wilkins, Concord

I was really stressed out by the time that I decided to put my house on the market. Monique was a saving grace. Her knowledge of not only real estate but banking as well was very informative and resourceful. What I enjoyed most about working with her was the great combination of professionalism, patience, and her sense of humor. Overall she just a pleasure to work with!

Neomi Square, Manteca

Monique knows the market, knows the areas of town to which we should focus, knows the current sales climate and has experience in all types of property sales. Monique also deals with her clients in an ethical, moral manner, which I can’t say for others within the transaction. She also uses current technology to its potential, such as electronic docs and updated information via smart phone. Monique was always available day or night to answer questions via text or e-mail, and kept in constant communication throughout the process. She was a tremendous blessing. Thanks Monique!

Jason & Surjit Mitchell, Pittsburg

Monique Fountaine was knowledgeable, polite, friendly, accessible, willing to help and answer questions and explain things, and had a determination to get the job done (and the property sold). She gave excellent recommendations of things to do to maximize the value of the property with minimal investment, as well as allowing for the largest pool of potential buyers available. Monique Fountaine was everything we could ask for and more in an agent/broker. Would definitely use her again and recommend her to everyone.

Eric Hahn & Kathleen Hake, Pittsburg

Monique was very helpful and made us feel like we were her priority, despite her very busy schedule. She acted as an advocate for us though out the entire process, and was instrumental in our understanding of how the process actually works…in layman terms, not just in real estate jargon. I would recommend Monique’s services to my closest friends and family members.

Brian Hernandez & Sara Vazquez Garcia, Concord

It was amazing working with Monique. She was very knowledgeable, always answered my questions. She understood my requirements and was very patient with me in my search for my new home. At the end of the process she became more like family. I would highly recommend her to anyone who is searching to purchase a home.

Rogelio Chavez & Cruz Verdusco, Lodi

Monique is the best realtor I have ever worked with. She knows every detail of this business. She was never pushy, she wanted to make sure the house we picked was right for us. She gave excellent advice on everything. She has great positive energy which is something very important when trying to find a home in the Bay Area as it’s very competitive. I always felt comfortable with her. I made a total of three offers with her one we were second place and this one accepted. The one where I was in second place she made sure I was the back up for it and kept following up. Where most agents would have gave up she kept pushing. She was always on time and responded back to my every phone call, text and email immediately. She’s also very understanding of cultural differences. There were moments where I would get frustrated or overwhelmed with the experience and she was always there to listen to guide me through and calm me down. I am lucky to have worked with her and love my new house!!!

Manpreet Chatha & Navpreet Bassi, Hayward

Monique is a pleasure and a delight to work with. Always professional. Takes very good care of her clients and helps us out 100% of the way. Keeps us informed about the whole process. Makes sure that all questions are answered and that she can always be reached.

Shervon Pool, Pittsburg |Pittsburg | Port Hueneme

Monique is the consummate real estate professional! She seamlessly worked with corporate relocation on all logistics and flawlessly handled and executed the sell of my primary residence. I’d gladly recommend Monique Fountaine to my family and friends!

Monica Poindexter, Oakland | Fresno